最高人民法院 司法部 文化和旅游部 关于依法妥善处理涉疫情旅游合同纠纷有关问题的通知

各省、自治区、直辖市高级人民法院、司法厅(局)、文化和旅游厅(局),解放军军事法院,新疆维吾尔自治区高级人民法院生产建设兵团分院、新疆生产建设兵团司法局、新疆生产建设兵团文化体育广电和旅游局:

环球体育WEIGUANCHELUOSHIDANGZHONGYANGGUANYUTONGCHOUTUIJINYIQINGFANGKONGHEJINGJISHEHUIFAZHANGONGZUOBUSHU,ZHASHIZUOHAO“LIUWEN”GONGZUO,LUOSHI“LIUBAO”RENWU,YIFATUOSHANHUAJIESHEYIQINGLVYOUHETONGJIUFEN,QIESHIBAOZHANGZAICHANGTAIHUAYIQINGFANGKONGZHONGJIAKUAITUIJINSHENGCHANSHENGHUOZHIXUQUANMIANHUIFU,ZHUAJINJIEJUEFUGONGFUCHANMIANLINDEKUNNANHEWENTI,LIZHENGBAYIQINGZAOCHENGDESUNSHIJIANGDAOZUIDIXIANDU,BAOZHANGRENMINQUNZHONGSHENGMINGANQUANHESHENTIJIANKANG,XIANJIANGYOUGUANSHIXIANGTONGZHIRUXIA。

环球体育YI、CHULISHEYIQINGLVYOUHETONGJIUFENDEJIBENYAOQIU

1.ZENGQIANGDAJUYISHI。LVYOUYESHIGUOMINJINGJIDEZHONGYAOZHIZHUCHANYE,TUIDONGLVYOUYEPINGWENJIANKANGFAZHAN,DUIYUCUJINJINGJIPINGWENZENGZHANG、CHIXUGAISHANMINSHENGJUYOUZHONGDAYIYI。XINGUANFEIYANYIQINGJILVYOUXINGYEZAOCHENGJUDACHONGJI,YOUCIDAOZHILVYOUHETONGJIUFENSHULIANGJIZENG。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYAOCHONGFENRENSHITUOSHANCHULILVYOUHETONGJIUFENDEZHONGYAOYIYI,ZENGQIANGZERENYISHI,FAHUIHAOXINGZHENGJIGUANYUSHENPANJIGUANHUAJIEJIUFENDEZHINENGZUOYONG,XIETONGCHULISHEYIQINGLVYOUHETONGJIUFEN,WEICUJINLVYOUYEYUJINGJISHEHUICHIXUFAZHAN、WEIHUSHEHUIWENDINGTIGONGFUWUHEBAOZHANG。

环球体育2.TUOSHANHUAJIEJIUFEN。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYINGDANGSHIZHONGYIFALVWEIZHUNSHENG,KEGUAN、QUANMIAN、GONGPINGRENDINGYIQINGZAIJUTIANJIANZHONGDUILVYOUJINGYINGZHE、LVYOUZHEZAOCHENGDEYINGXIANG,ZAIMINGQUEFALVGUANXIXINGZHIHEHETONGSHUANGFANGZHENGYIJIAODIANDEJICHUSHANG,PINGHENGGEFANGLIYI,JIANGULVYOUZHEQUANYIBAOHUYUWENHUALVYOUCHANYEFAZHAN,JIJI、ZHENGMIANYINDAOLVYOUJINGYINGZHEHELVYOUZHEXIESHANGHEJIE、HULIANGHURANG、GONGDANFENGXIAN、GONGDUNANGUAN,TUOSHANHUAJIEJIUFEN,ZHENGQURANGJUEDADUOSHUSHEYIQINGLVYOUHETONGJIUFENYIFEISUSONGFANGSHIJIEJUE,WEIHULIANGHAODELVYOUSHICHANGZHIXU。

环球体育ER、JIANLIJIANQUANDUOYUANHUAJIEHELIANDONGJIZHI

3.JIANLILVYOUHETONGJIUFENDUOYUANHUAJIEJIZHI。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYINGDANGCHONGFENFAHUIMAODUNJIUFENDUOYUANHUAJIEJIZHIZUOYONG,JIANCHIBAFEISUSONGJIUFENJIEJUEJIZHITINGZAIQIANMIAN,QIANGHUASUYUANZHILI、ZONGHEZHILI,XINGCHENGRENMINDIAOJIE、XINGZHENGDIAOJIE、SIFADIAOJIEYOUSHIHUBU、DUIJIESHUNCHANGDEDIAOJIELIANDONGGONGZUOJIZHI。WENHUAHELVYOUBUMEN、RENMINDIAOJIEZUZHIYINGDANGCHONGFENFAHUIDIAOJIEZHINENGZUOYONG,JISHIZUZHIDIAOJIE。SIFAXINGZHENGBUMENYINGDANGZUZHILVSHIJIJICANYULVYOUHETONGJIUFENDIAOJIE,CHONGFENFAHUILVSHIDIAOJIEZHUANYEYOUSHI。DANGSHIRENQISUDE,RENMINFAYUANKEYIZHENGDEDANGSHIRENTONGYIHOU,TONGGUORENMINFAYUANDIAOJIEPINGTAI,WEIPAIHUOZHEWEITUOTEYAODIAOJIEZUZHI、TEYAODIAOJIEYUANJINXINGDIAOJIE。DUIDIAOJIEBUCHENGDEJIANYIANJIAN,RENMINFAYUANYINGDANGSUCAIKUAISHEN,NULIZUODAONENGDIAOZEDIAO,DANGPANZEPAN,JISHIDINGFENZHIZHENG。

4.CHANGTONGMAODUNJIUFENHUAJIEDEXIEZUODUIJIEQUDAO。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYINGDANGFAHUIZHUGUANNENGDONGXING,ZAIJIANGUFA、LI、QINGDEJICHUSHANGZHUDONGFUWU、CHUANGXINFUWU。GEBUMEN、GEDANWEIZHIJIANZHUDONGJIAQIANGGOUTONGXIEDIAO,GONGXIANGXINXI,XIANGHUZHICHIPEIHE,XINGCHENGGONGZUOHELI。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMENDUITOUSU、DIAOJIEZHONGFANYINGCHUDEXINWENTIYINGJISHIYURENMINFAYUANGOUTONG。RENMINFAYUANYUDANGDIWENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMENGONGTONGYANPANJIUFENHUAJIESILU,QUEBAOJIUFENCHULIDESHEHUIXIAOGUOHEFALVXIAOGUOTONGYI。

5.CHONGFENFAHUIFEISUSONGJIUFENHUAJIEJIZHIZUOYONG。WENHUAHELVYOUBUMENZHIDAOLVYOUJINGYINGZHETONGGUOWANGLUO、DIANHUA、MIANTANDENGDUOZHONGGOUTONGFANGSHIJIASUSHEYIQINGLVYOUHETONGJIUFENDECHULI,JIANHUALIUCHENG、SUODUANSHIJIAN;ZHIDAOLVYOUJINGYINGZHEDUIYUANGONGJINXINGPEIXUN,YOUXIAOTISHENGCHULITOUSURENYUANYEWUSHUIPING,ZUOHAOJIESHIHEANFUGONGZUO;ZUOHAOSHEYIQINGLVYOUHETONGJIUFENDETOUSUCHULIGONGZUO,YINDAOTOUSURENYUBEITOUSURENDACHENGHEJIE。RENMINDIAOJIEZUZHIKEYINDAODANGSHIRENXUANZERENMINDIAOJIEDIAOCHUMAODUNJIUFENBINGANPAIYEWUJINGTONGDEDIAOJIEYUANJINXINGDIAOJIE;LVSHIDIAOJIEGONGZUOSHI(ZHONGXIN)JIEDAORENMINFAYUANWEIPAI、WEITUODIAOJIEHUOZHEJIEDAODANGSHIRENDIAOJIESHENQINGHOU,JIJIZUZHIJUYOUXIANGYINGZHUANYETEZHANGDELVSHIDIAOJIEYUANJINXINGDIAOJIE。DANGSHIRENDACHENGDIAOJIEXIEYIHOU,NENGGOUJISHILVXINGDEJISHILVXING,BUNENGJISHILVXINGDEMINGQUELVXINGSHIJIAN,BINGYINDAODANGSHIRENDUIDIAOJIEXIEYISHENQINGSIFAQUEREN。RENMINFAYUANTONGGUOSIFASHENCHA、SIFAQUERENDENGFANGSHIWEIFEISUJIUFENJIEJUETIGONGZHICHI。

6.TIGONGBIANJIEGAOXIAODESUSONGFUWU。RENMINFAYUANKAIPILVYOUHETONGJIUFENSUSONGLVSETONGDAO。YOUTIAOJIANDEDIFANGKEYICHONGFENFAHUI“LVYOUXUNHUIFATING”ZAIJICENGYIXIANDEZUOYONG,JISHIDIAOCHULVYOUHETONGJIUFEN。CHONGFENYUNYONGZAIXIANSUSONGPINGTAI,KAIZHANXIANSHANGDIAOJIE、XIANSHANGSHENPANHUODONG,QIESHIJIANG“ZHIHUIFAYUAN”YONGYUJIEJUEQUNZHONGSHIJIKUNNAN。CHONGFENFAHUIXIAOESUCAICHENGXUYOUSHI,TONGGUOKUAIJIEGAOXIAODEFALVFUWU,SHIXIANSHEYIQINGLVYOUHETONGANJIANDEKUAILI、KUAISHEN、KUAIJIE。

环球体育SAN、YIFATUOSHANCHULISHEYIQINGLVYOUHETONGJIUFEN

环球体育7.YANGEZHIXINGFALVZHENGCE。YIJUMINFAZONGZE、HETONGFA、LVYOUFA,ZUIGAORENMINFAYUANGUANYUSHENLILVYOUJIUFENANJIANSHIYONGFALVRUOGANWENTIDEGUIDING、GUANYUYIFATUOSHANSHENLISHEXINGUANFEIYANYIQINGMINSHIANJIANRUOGANWENTIDEZHIDAOYIJIAN(YI),YIJIWENHUAHELVYOUBUBANGONGTINGYINFADEGUANYUQUANLIZUOHAOXINXINGGUANZHUANGBINGDUGANRANDEFEIYANYIQINGFANGKONGGONGZUOZANTINGLVYOUQIYEJINGYINGHUODONGDEJINJITONGZHIDENGXIANGGUANFALV、SIFAJIESHI、ZHENGCE,TUOSHANCHULISHEYIQINGLVYOUHETONGDEJIECHU、FEIYONGFUDANDENGJIUFEN。

环球体育8.JIJIYINDAOBIANGENGLVYOUHETONG。JIEHEJIUFENCHANSHENGDESHIJIQINGKUANG,ZHUNQUEBAWOYIQINGHUOZHEYIQINGFANGKONGCUOSHIYULVYOUHETONGBUNENGLVXINGZHIJIANDEYINGUOGUANXI,JIJIYINDAODANGSHIRENZAIHELIFANWEINEIDIAOZHENGHETONGZHONGYUEDINGDEQUANLIYIWUGUANXI,BAOKUOYANQILVXINGHETONG、TIHUANWEIQITALVYOUCHANPIN,HUOZHEJIANGLVYOUHETONGZHONGDEQUANLIYIWUZHUANRANGJIDISANRENDENGHETONGBIANGENGHEZHUANRANGXINGWEI,ZHULILVYOUQIYEFUGONGFUCHAN。LVYOUJINGYINGZHEYULVYOUZHEJUNTONGYIBIANGENGLVYOUHETONGDE,CHUSHUANGFANGDUILVYOUFEIYONGFENDANXIESHANGYIZHIDEYIWAI,YINHETONGBIANGENGZENGJIADEFEIYONGYOULVYOUZHECHENGDAN,JIANSHAODEFEIYONGTUIHAIJILVYOUZHE。

9.SHENZHONGJIECHULVYOUHETONG。YIQINGHUOZHEYIQINGFANGKONGCUOSHIZHIJIEDAOZHIHETONGBUNENGLVXINGDE,LVYOUJINGYINGZHE、LVYOUZHEYINGJINKENENGXIESHANGBIANGENGLVYOUHETONG。LVYOUJINGYINGZHE、LVYOUZHEWEIJIULVYOUHETONGBIANGENGDACHENGYIZHIQIEQINGQIUJIECHULVYOUHETONGDE,QINGQIUJIECHULVYOUHETONGDEYIFANGDANGSHIRENYINGDANGJUZHENGZHENGMINGYIQINGHUOZHEYIQINGFANGKONGCUOSHIDUIQILVXINGHETONGZAOCHENGDEZHANGAI,BINGYIZAIHETONGYUEDINGDEHUOHELIDEQIJIANNEITONGZHIHETONGXIANGDUIREN。LVYOUHETONGDUIJIECHUTIAOJIANLINGYOUYUEDINGDEZUNXUNHETONGYUEDING。

10.TUOSHANCHULIHETONGJIECHUHOUDEFEIYONGTUIHAI。YINYIQINGHUOZHEYIQINGFANGKONGCUOSHIDAOZHILVYOUHETONGJIECHUDE,LVYOUJINGYINGZHEYULVYOUZHEYINGJIULVYOUFEIYONGDETUIHAIJINXINGXIESHANG。RUOSHUANGFANGBUNENGXIESHANGYIZHI,LVYOUJINGYINGZHEYINGDANGZAIKOUCHUYIXIANGDIJIESHEHUOZHELVXINGFUZHURENZHIFUQIEBUKETUIHAIDEFEIYONGHOU,JIANGYUKUANTUIHAILVYOUZHE。LVYOUJINGYINGZHEYINGXIEDIAODIJIESHEHELVXINGFUZHURENTUIFEI,BINGTIGONGQIYIZHIFUXIANGGUANFEIYONGQIEBUNENGTUIHUIDEZHENGJU,JINLIJIANSHAOLVYOUZHEYINYIQINGHUOZHEYIQINGFANGKONGCUOSHISHOUDAODESUNSHI。LVYOUJINGYINGZHEZHUZHANGLVYOUZHECHENGDANQITAJINGYINGCHENGBENHUOZHEJINGYINGLIRUNDE,BUYUZHICHI。LVYOUJINGYINGZHEYINGJISHIANPAITUIFEI,YINKEGUANYUANYINDAOZHIBUNENGJISHITUIFEIDE,YINGDANGJISHIXIANGLVYOUZHEZUOCHUSHUOMINGBINGCHUJUTUIKUANQIXIANSHUMIANCHENGNUO。

11.TUOSHANCHULIANQUANCUOSHIHEANZHIFEIYONGDEFUDAN。YINYIQINGYINGXIANGLVYOUZHERENSHENANQUAN,LVYOUJINGYINGZHEYINGDANGCAIQUXIANGYINGDEANQUANCUOSHI,YINCIZHICHUDEFEIYONG,YOULVYOUJINGYINGZHEYULVYOUZHEFENDAN。YINYIQINGHUOZHEYIQINGFANGKONGCUOSHIZAOCHENGLVYOUZHEZHILIUDE,LVYOUJINGYINGZHEYINGDANGCAIQUXIANGYINGDEHELIANZHICUOSHI,YINCIZENGJIADESHISUFEIYONGYOULVYOUZHECHENGDAN,ZENGJIADEFANCHENGFEIYONGYOULVYOUJINGYINGZHEYULVYOUZHEFENDAN。

12.TUOSHANRENDINGJIANSUNHETONGZHIYIWU。LVYOUJINGYINGZHE、LVXINGFUZHURENYULVYOUZHEJUNYINGDANGCAIQUCUOSHIJIANQINGYIQINGHUOYIQINGFANGKONGCUOSHIDUIHETONGDANGSHIRENZAOCHENGDESUNSHI,WEIFANGZHIKUODASUNSHIERZHICHUDEHELIFEIYONG,KEYIGONGPINGYUANZEYUYIFENDAN。LVYOUJINGYINGZHEHELVYOUZHEYINGJIANGSHOUYIQINGHUOZHEYIQINGFANGKONGCUOSHIYINGXIANGBUNENGLVXINGHETONGDEQINGKUANGJISHITONGZHIDUIFANG,YIJIANQINGDUIFANGDESUNSHI。LVYOUJINGYINGZHEHUOLVYOUZHEWEILVXINGHUOWEIJISHILVXINGJIANSUNHETONGZHIYIWUDE,YINGCHENGDANXIANGYINGZEREN。

SI、ZUOHAOFALVZHENGCEXUANCHUANGONGZUO

13.ZHUDONGXUANCHUANFALV、ZHENGCEHEDIANXINGANLI。WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYINGDANGJIADADUISHEYIQINGFALVFAGUI、ZHENGCEWENJIANDENGDEJIESHIHEXUANCHUANLIDU,TONGGUOBAOZHI、DIANSHITAI、DIANTAIJIGELEIXINMEITIJIEDASHEYIQINGLVYOUHETONGJIUFENREDIANWENTI,ZENGQIANGMINZHONGYIFACHULIJIUFENDEZIJUEXING,CHANGDAOLVYOUZHELIXINGWEIQUAN。BUDUANZONGJIEJINGYAN,XUANCHUANDIANXINGANLI,TISHENGSHEYIQINGLVYOUHETONGMAODUNJIUFENDUOYUANHUAJIEJIZHIZAIQUANSHEHUIDEYINGXIANGLIHEGONGXINLI。

环球体育14.GONGTONGWEIHUSHEHUIWENDING。SHEYIQINGLVYOUHETONGJIUFENQIANSHEMIANGUANG、QUNTIXIAOYINGQIANG,WENHUAHELVYOUBUMEN、SIFAXINGZHENGBUMEN、RENMINFAYUANYINGMIQIEGUANZHUGELEIMEITIBAODAOJITOUSUGUOCHENGZHONGDETESHUQINGKUANG,YUFANGFASHENGFUMIANYUQINGHEQUNTIXINGSHIJIAN,NULIWEITONGCHOUTUIJINYIQINGFANGKONGHEJINGJISHEHUIFAZHANGONGZUOTIGONGGENGJIAYOULIDEFUWUHEBAOZHANG。

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  2020NIAN7YUE13RI